Biz Kimiz?

Soytarı, Türkiye merkezli bağımsız bir tasarım markasıdır. Ürünlerimizi Türkiye’de hazırlıyor ve dünyanın farklı noktalarındaki müşterilerimize doğrudan Türkiye’den gönderiyoruz. Amacımız; özgün tasarımları, kaliteli üretimi ve ulaşılabilir müşteri desteğini bir araya getirmek.

Who We Are?

Soytarı is an independent design brand based in Türkiye. Our products are prepared in Türkiye and shipped directly from Türkiye to customers around the world. Our goal is to combine original designs, quality production, and reliable customer support.

 

For Our Global Customers

  • Where is my order shipped from and how long does delivery take?

All orders are shipped directly from Türkiye. Orders are usually prepared within 1 business day and shipped with fast international carriers such as FedEx. Delivery typically takes around 3–4 business days after dispatch for most destinations.

If you are ordering a gift, we recommend placing your order at least 7–10 days in advance to allow extra time for possible customs or carrier delays.

  • What payment methods do you accept?

We currently accept payments by credit and debit card only. Services such as PayPal are not available in Türkiye, so they cannot currently be offered as a payment option.

All payments are processed through a secure payment infrastructure.

  • What if my order arrives damaged or defective?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible. Send us your order number along with clear photos of the issue, and we will review your case and provide a replacement, reshipment, or refund where appropriate.

Due to the high cost of international return shipping, we generally accept returns or exchanges only for damaged, defective, or incorrect items. This allows us to keep our products as accessible as possible for customers worldwide. Any mandatory consumer rights applicable in your country remain unaffected.

  • How can I track my order?

Once your order has been shipped, you will receive a tracking number. You can use it to follow your shipment throughout the delivery process.

  • Will I have to pay customs duties or import taxes?

Depending on your country, your order may be subject to customs duties, import taxes, or other local fees. These charges vary by destination and, where applicable, are the responsibility of the recipient.

  • Are your products prepared in Türkiye?

Yes. Our orders are prepared, checked, and packed in Türkiye. Every item goes through a quality check before being shipped directly from Türkiye to our customers.

  • What should I do if my shipment is delayed?

Most international shipments are delivered within a few business days. However, customs inspections, public holidays, weather conditions, or carrier-related issues may occasionally cause delays.

If your tracking information has not been updated for an extended period, feel free to contact us and we will be happy to check the shipment status for you.